Digital Experience Automation
Convert customer acquisition with secure, compliant identity verification, accelerating your onboarding process while reducing risk.
We partner with industry leaders
Core Solutions We Offer
The Digital Experience Automation developed by Aspagnul helps financial institutions build smarter, more responsive user journeys, without adding head-count or complexity.
Omnichannel Client & Support Automation
24/7 chat, voice, email, and mobile help that remembers each customer’s context and resolves more than 80 percent of routine requests without human hand-off.
Journey Orchestration & Experience Optimisation
Real-time rules adjust pages, forms, and prompts as users interact, while embedded analytics surface friction points, recommend fixes, and A/B-test new copy automatically.
Internal Productivity Copilots
AI copilots summarise conversations, draft next steps, populate CRM fields, and check policy compliance—cutting ticket-resolution time by up to 40 percent and freeing staff for higher-value work.
Guided Digital Onboarding & Form Autofill
Smart data pre-fill, document scanning, and real-time validation help customers complete complex loan, claim, or KYC flows in minutes, reducing abandonment to single-digit percentages.
Personalised Insights & Financial Wellness Coach
A generative-AI advisor offers real-time spending insights, savings nudges, and goal tracking inside the banking app, deepening engagement and lifting product-holding rates without extra branch visits.
Session Risk, Voice Biometrics & Fraud Shield
Behavioural analytics plus voice-print verification block bots, mules, and social-engineering attacks in real time, adding step-up checks only when genuine risk is detected—keeping journeys both seamless and secure.
Industries That Benefit
Digital Banks & Fintechs
Growth stalls when customers abandon sign-up or first-deposit screens. guided digital onboarding and the fraud shield push genuine users through in minutes and block bots on the spot—boosting conversion while holding support head-count flat.
Traditional Retail & Commercial Banks
Long queues in mobile chat and slow form fills hurt satisfaction scores. Omnichannel automation answers routine questions instantly, and Form Autofill speeds mortgage and account applications—raising NPS and freeing branch staff.
Wealth & Asset Managers / Private Banks
Manual asset transfers and suitability checks irritate high-net-worth clients. Journey Orchestration turns these into one-click, fully compliant flows, so advisers spend time on strategic planning instead of paperwork.
InsurTechs & Insurance Providers
Quote-to-policy and claims journeys can take days. Intuitive flows, proactive nudges, and Copilot-assisted adjusters cut claim cycle time and lift renewal rates—improving both loyalty and combined ratio.
Brokerages & Trading Platforms
New investors abandon when onboarding feels complex or risky. Clear step-by-step guidance, in-app wellness tips, and real-time risk checks raise funded-account openings and trade frequency—growing assets under custody.
BNPL & Consumer-Credit Lenders
Abandoned loan apps and late-payment friction erode margin. Smart autofill and personalised nudges move users from approval to disbursement, while the fraud shield reduces synthetic-ID loss without extra hurdles for good borrowers.
Corporate Treasury / Back-Office Ops
FX tickets and cash approvals get stuck in email. Internal productivity models route tasks, gather documents, and surface exceptions in one dashboard—shrinking turnaround from days to hours and improving liquidity control.
Credit Unions & Regional Institutions
Limited IT budgets make digital upgrades hard. Omnichannel Automation and the Content Generator launch modern self-service in weeks, reducing phone traffic and keeping member satisfaction high without new hires.
Industries That Benefit
Growth stalls when customers abandon sign-up or first-deposit
screens. guided digital onboarding and the fraud shield push genuine users through in minutes
and block bots on the spot—boosting conversion while holding support head-count flat.
Long queues in mobile chat and slow form fills hurt
satisfaction scores. Omnichannel automation answers routine questions instantly, and Form
Autofill speeds mortgage and account applications—raising NPS and freeing branch staff.
Manual asset transfers and suitability checks
irritate high-net-worth clients. Journey Orchestration turns these into one-click, fully compliant
flows, so advisers spend time on strategic planning instead of paperwork.
Quote-to-policy and claims journeys can take days.
Intuitive flows, proactive nudges, and Copilot-assisted adjusters cut claim cycle time and lift
renewal rates—improving both loyalty and combined ratio.
New investors abandon when onboarding feels complex or
risky. Clear step-by-step guidance, in-app wellness tips, and real-time risk checks raise
funded-account openings and trade frequency—growing assets under custody.
Abandoned loan apps and late-payment friction erode
margin. Smart autofill and personalised nudges move users from approval to disbursement,
while the fraud shield reduces synthetic-ID loss without extra hurdles for good borrowers.
FX tickets and cash approvals get stuck in email.
Internal productivity models route tasks, gather documents, and surface exceptions in one
dashboard—shrinking turnaround from days to hours and improving liquidity control.
Limited IT budgets make digital upgrades hard.
Omnichannel Automation and the Content Generator launch modern self-service in weeks,
reducing phone traffic and keeping member satisfaction high without new hires.
Problems (or Missed Opportunities) Solved
Problems Solved
- Support Teams Overwhelmed by Routine Questions Omnichannel assistants answer more than 80 % of everyday queries instantly, letting human agents handle complex, relationship-building conversations instead of password resets and balance checks.
- Users Abandon Forms and Tasks Guided Form Autofill recognises IDs, pre-fills data, and prompts for any missing field, cutting drop-offs in loan, claim, and KYC journeys from minutes to seconds.
- Unseen Friction Leads to Bad Product Decisions Journey Orchestration and its analytics layer pinpoint the exact screen, fee, or message that makes customers quit, then recommends the fix—so teams improve what matters, not what they guess.
- Hours Lost on Internal Follow-Ups AI Copilots summarise chats, suggest next steps, and route approvals automatically, giving every employee back several hours a week to focus on higher-value tasks.
- Inconsistent or Non-Compliant Messaging The Content Generator drafts and localises text that already matches brand tone and regulatory wording, shrinking legal-review cycles and ending off-brand emails.
- Rising Fraud Inside Sessions Session Risk & Fraud Shield spots bot patterns, mule behaviour, and social-engineering cues in real time, adding extra verification only when risk is real—keeping good users moving and bad actors out.
Industries That Benefit
Digital Banks & Fintechs
Growth stalls when customers abandon sign-up or first-deposit screens. guided digital onboarding and the fraud shield push genuine users through in minutes and block bots on the spot—boosting conversion while holding support head-count flat.
Problems we solve
1.
Support Teams Overwhelmed by Routine Questions
Omnichannel assistants answer more than 80 % of everyday queries instantly, letting human agents handle complex, relationship-building conversations instead of password resets and balance checks.
2.
Users Abandon Forms and Tasks
Guided Form Autofill recognises IDs, pre-fills data, and prompts for any missing field, cutting drop-offs in loan, claim, and KYC journeys from minutes to seconds.
3.
Unseen Friction Leads to Bad Product Decisions
Journey Orchestration and its analytics layer pinpoint the exact screen, fee, or message that makes customers quit, then recommends the fix—so teams improve what matters, not what they guess.
4.
Hours Lost on Internal Follow-Ups
AI Copilots summarise chats, suggest next steps, and route approvals automatically, giving every employee back several hours a week to focus on higher-value tasks.
5.
Inconsistent or Non-Compliant Messaging
The Content Generator drafts and localises text that already matches brand tone and regulatory wording, shrinking legal-review cycles and ending off-brand emails.
Case Study
Real Results from Financial Leaders
Certifications & Compliance
Benefits of Using the Solution
Happier Clients from the First Click
Guided journeys and auto-filled forms let customers finish onboarding in minutes with fewer help-desk calls, driving satisfaction scores up from day one.
Lower Support Volume, Higher-Quality Service
Automation clears routine queries, freeing live agents for complex conversations that build loyalty and lift overall service ratings.
Higher Conversion via Adaptive Journeys
Real-time personalisation keeps users from quitting mid-flow, raising loan funding, deposit completion, and cross-sell acceptance rates.
Proactive Experience Improvements
The optimisation engine spots friction early, proposes fixes, and rolls them out before complaints spike—keeping the customer experience smooth.
Consistent, Compliant Messaging
AI copywriter ensures every email, screen, and chatbot reply matches brand tone and regulatory wording, speeding campaign approvals and slashing legal risk.
AI That Works with Teams
Copilots give compliance, finance, and operations staff step-by-step guidance, cutting rework and accelerating decision-making.
Reduced Fraud, Seamless Security
Behavioural analytics block bots, mules, and social-engineering attacks in real time, while genuine users move forward without extra friction.
Let’s get in touch
Process Flow: From Friction to Fluid Experiences
Journey & Support Mapping
We dissect every digital path—signup forms, help-desk tickets, abandoned flows—and map internal handoffs to pinpoint the handful of friction points that cost the most in drop-offs or support hours.
Experience & Content Model Training
Front-end assistants learn your products, policies, and FAQs from live or privacy-safe synthetic data, while the Content Generator ingests brand guidelines and regulatory language to ensure every response is accurate, compliant, and on-tone.
Assistant, Copilot & Autofill Roll-Out
We deploy chat and voice assistants, workflow copilots, and smart form autofill behind feature flags—so you test with a pilot group first and launch site-wide with zero downtime.
Personalisation & Optimisation Layer
The system continuously adjusts pages, messages, and prompts in response to each user’s clicks, scrolls, and hesitations. It then tracks completion and abandonment rates and offers clear recommendations to smooth the journey and increase success.
Measurement & Insight Dashboards
Live KPIs track support volumes, form completion rates, abandonment hotspots, fraud deflections, and content A/B-test outcomes—giving product, marketing, and operations teams a unified view of performance.
Continuous Learning via ModelOps
Outcome and behaviour data feed back into automatic retraining for assistants, copilots, and content models. Governance checks run before every update, ensuring new intelligence goes live safely and compliantly.
Why Aspagnul Is the Ideal Partner
Frequently Asked Questions
Which channels can Aspagnul’s digital assistants support?
Assistants can be deployed across web portals, mobile apps, WhatsApp, email, IVR/voice, branch kiosks, and internal help desks. A single knowledge base powers all channels for consistent customer and staff experiences.
Can the assistants complete tasks, not just answer questions?
Yes. When connected to your systems, assistants can verify identities, pre-fill forms, process loan applications, schedule advisor calls, update records, and trigger downstream workflows—moving from “answering” to “actioning.”
How does Aspagnul integrate with our existing systems?
We provide APIs and prebuilt connectors for CRM, core banking, loan management, and support platforms. Integration ensures assistants can trigger actions and update records directly within your current systems.
How do you ensure information is accurate and compliant?
Responses are anchored to approved policies and live data sources. Automated validation checks highlight outdated or risky content, while human override is available. If uncertainty remains, queries are escalated to an expert.
How is user data secured and kept private?
All interactions are encrypted in transit and at rest. Role-based access, immutable audit logs, and deployment in your private cloud or on-premises environment ensure compliance with GDPR, ISO 27001, and SOC 2 standards.
What outcomes can be expected in the first 90 days?
Typical results include a 20% reduction in live support volume, 30–50% faster onboarding or claims processes, and a 10–20% increase in digital adoption or cross-sell conversion—all tracked in executive dashboards.
Get in touch
We’re excited to hear from you and to start something special together.
- Money-back guarantee if you don’t receive what we promise.
- Full financial and technical analysis of your current situation.
- Full support from the moment of our first contact.
Contact Information
Turn your financial operations with purpose-built AI solutions from Aspagnul that reduce costs, accelerate growth, and ensure regulatory compliance across financial institutions.