Digital Experience Automation

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We partner with industry leaders

Core Solutions We Offer

The Digital Experience Automation developed by Aspagnul helps financial institutions build smarter, more responsive user journeys, without adding head-count or complexity.

Omnichannel Client & Support Automation

24/7 chat, voice, email, and mobile help that remembers each customer’s context and resolves more than 80 percent of routine requests without human hand-off.

Journey Orchestration & Experience Optimisation

Real-time rules adjust pages, forms, and prompts as users interact, while embedded analytics surface friction points, recommend fixes, and A/B-test new copy automatically.

Internal Productivity Copilots

AI copilots summarise conversations, draft next steps, populate CRM fields, and check policy compliance—cutting ticket-resolution time by up to 40 percent and freeing staff for higher-value work.

Guided Digital Onboarding & Form Autofill

Smart data pre-fill, document scanning, and real-time validation help customers complete complex loan, claim, or KYC flows in minutes, reducing abandonment to single-digit percentages.

Personalised Insights & Financial Wellness Coach

A generative-AI advisor offers real-time spending insights, savings nudges, and goal tracking inside the banking app, deepening engagement and lifting product-holding rates without extra branch visits.

Session Risk, Voice Biometrics & Fraud Shield

Behavioural analytics plus voice-print verification block bots, mules, and social-engineering attacks in real time, adding step-up checks only when genuine risk is detected—keeping journeys both seamless and secure.

Industries & Teams That Benefit

Digital Banks & Fintechs

Growth stalls when customers abandon sign-up or first-deposit screens. guided digital onboarding and the fraud shield push genuine users through in minutes and block bots on the spot—boosting conversion while holding support head-count flat.

Traditional Retail & Commercial Banks

Long queues in mobile chat and slow form fills hurt satisfaction scores. Omnichannel automation answers routine questions instantly, and Form Autofill speeds mortgage and account applications—raising NPS and freeing branch staff.

Wealth & Asset Managers / Private Banks

Manual asset transfers and suitability checks irritate high-net-worth clients. Journey Orchestration turns these into one-click, fully compliant flows, so advisers spend time on strategic planning instead of paperwork.

Insur Techs & Insurance Providers

Quote-to-policy and claims journeys can take days. Intuitive flows, proactive nudges, and Copilot-assisted adjusters cut claim cycle time and lift renewal rates—improving both loyalty and combined ratio.

Brokerages & Trading Platforms

New investors abandon when onboarding feels complex or risky. Clear step-by-step guidance, in-app wellness tips, and real-time risk checks raise funded-account openings and trade frequency—growing assets under custody.

BNPL & Consumer-Credit Lenders

Abandoned loan apps and late-payment friction erode margin. Smart autofill and personalised nudges move users from approval to disbursement, while the fraud shield reduces synthetic-ID loss without extra hurdles for good borrowers.

Corporate Treasury / Back-Office Ops

FX tickets and cash approvals get stuck in email. Internal productivity models route tasks, gather documents, and surface exceptions in one dashboard—shrinking turnaround from days to hours and improving liquidity control.

Credit Unions & Regional Institutions

Limited IT budgets make digital upgrades hard. Omnichannel Automation and the Content Generator launch modern self-service in weeks, reducing phone traffic and keeping member satisfaction high without new hires.

Problems (or Missed Opportunities) Solved

Problems Solved

  • Support Teams Overwhelmed by Routine Questions Omnichannel assistants answer more than 80 % of everyday queries instantly, letting human agents handle complex, relationship-building conversations instead of password resets and balance checks.
  • Users Abandon Forms and Tasks Guided Form Autofill recognises IDs, pre-fills data, and prompts for any missing field, cutting drop-offs in loan, claim, and KYC journeys from minutes to seconds.
  • Unseen Friction Leads to Bad Product Decisions Journey Orchestration and its analytics layer pinpoint the exact screen, fee, or message that makes customers quit, then recommends the fix—so teams improve what matters, not what they guess.
  • Hours Lost on Internal Follow-Ups AI Copilots summarise chats, suggest next steps, and route approvals automatically, giving every employee back several hours a week to focus on higher-value tasks.
  • Inconsistent or Non-Compliant Messaging The Content Generator drafts and localises text that already matches brand tone and regulatory wording, shrinking legal-review cycles and ending off-brand emails.
  • Rising Fraud Inside Sessions Session Risk & Fraud Shield spots bot patterns, mule behaviour, and social-engineering cues in real time, adding extra verification only when risk is real—keeping good users moving and bad actors out.

Case Study

Real Results from Financial Leaders

KYC Automation for a German Payments Fintech

A mid-sized German payment gateway with 180 employees processing approximately €700-800M in annual transactions, active in 6 EU markets.

  • 28% conversion increased
  • 40% improved performance
Read Case Study

Conversational AI for a Spanish Insurance Firm

A traditional Spanish insurance provider with 85 years of history, 950 employees, and €280 million in annual premiums across home, auto, life, and commercial lines.

  • 28% conversion increased
  • 40% improved performance
Read Case Study

Real-Time Fraud Detection in UK Digital Payments App

A fast-growing UK-based mobile payment application with 165 employees processing approximately £1.3 billion in annual transaction volume with around 700k active users.

  • 28% conversion increased
  • 40% improved performance
Read Case Study

AI Copilot for Treasury Operations at a Spanish Payment Orchestration Platform

A mid-sized German payment gateway with 180 employees processing approximately €700-800M in annual transactions, active in 6 EU markets.

  • 28% conversion increased
  • 40% improved performance
Read Case Study

Certifications & Compliance

Benefits of Using the Solution

Happier Clients from the First Click

Guided journeys and auto-filled forms let customers finish onboarding in minutes with fewer help-desk calls, driving satisfaction scores up from day one.

Lower Support Volume, Higher-Quality Service

Automation clears routine queries, freeing live agents for complex conversations that build loyalty and lift overall service ratings.

Higher Conversion via Adaptive Journeys

Real-time personalisation keeps users from quitting mid-flow, raising loan funding, deposit completion, and cross-sell acceptance rates.

Proactive Experience Improvements

The optimisation engine spots friction early, proposes fixes, and rolls them out before complaints spike—keeping the customer experience smooth.

Consistent, Compliant Messaging

AI copywriter ensures every email, screen, and chatbot reply matches brand tone and regulatory wording, speeding campaign approvals and slashing legal risk.

AI That Works with Teams

Copilots give compliance, finance, and operations staff step-by-step guidance, cutting rework and accelerating decision-making.

Reduced Fraud, Seamless Security

Behavioural analytics block bots, mules, and social-engineering attacks in real time, while genuine users move forward without extra friction.

Unlock Intelligent Growth

From onboarding automation to compliance and fraud detection, Aspagnul delivers end-to-end AI-powered solutions that drive efficiency, security, and scale for modern financial institutions.

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Process Flow: From Friction to Fluid Experiences

We dissect every digital path—signup forms, help-desk tickets, abandoned flows—and map internal handoffs to pinpoint the handful of friction points that cost the most in drop-offs or support hours.
Front-end assistants learn your products, policies, and FAQs from live or privacy-safe synthetic data, while the Content Generator ingests brand guidelines and regulatory language to ensure every response is accurate, compliant, and on-tone.
We deploy chat and voice assistants, workflow copilots, and smart form autofill behind feature flags—so you test with a pilot group first and launch site-wide with zero downtime.
The system continuously adjusts pages, messages, and prompts in response to each user’s clicks, scrolls, and hesitations. It then tracks completion and abandonment rates and offers clear recommendations to smooth the journey and increase success.
Live KPIs track support volumes, form completion rates, abandonment hotspots, fraud deflections, and content A/B-test outcomes—giving product, marketing, and operations teams a unified view of performance.
Outcome and behaviour data feed back into automatic retraining for assistants, copilots, and content models. Governance checks run before every update, ensuring new intelligence goes live safely and compliantly.

Why Aspagnul Is the Ideal Partner

Investing in Your Future

We’re passionate about innovation. By continuously investing in cutting-edge technologies like edge computing, quantum-inspired analytics, and advanced ModelOps, we keep your solutions ahead of the curve. Our proactive approach ensures you’re always ready for regulatory shifts, operational changes, and client expectations, giving you confidence and peace of mind.

No-Cost, Deep-Dive Discovery

Your journey with us begins with a thorough, complimentary discovery session guided by our financial industry experts. Together, we’ll identify your needs, gaps, and the greatest opportunities to maximize your investment at no cost. Also, to make sure you see tangible results, we offer a risk-free proof-of-concept backed by a money-back guarantee—ensuring outcomes, not just promises.

Focused Financial Expertise with Global Reach

Finance isn’t just one of our markets—it’s our only market. Our team consists of dedicated banking technologists, finance-savvy engineers, and compliance specialists who know global regulations inside and out, including MiFID, FATCA, AML, and Basel III. Thanks to this deep expertise, your deployments are smoother, faster, and yield immediate returns.

Giving Back Together

We believe transformation goes beyond your company. At least 3% of your project’s net proceeds go directly to a charity you select—whether that’s supporting climate action, advancing education, or boosting economic literacy around the world. Aspagnul handles all administration, providing full transparency, so your investment creates lasting global impact.

Continuous Support When You Need It Most

We don’t disappear after launch. Aspagnul provides 80 days of complimentary 24/7 post-deployment support, ensuring your team feels confident and supported at every step. Our dedicated success team will monitor performance, optimize workflows, and help your teams smoothly adapt to regulatory changes, user feedback, or evolving business needs—ensuring lasting success across your entire organization.

Frequently Asked Questions

You choose—web portal, iOS/Android app, WhatsApp, email, IVR/voice, branch kiosks, internal help-desk, or any combination. A single, unified knowledge base powers every channel, ensuring consistent guidance for customers and staff.
Yes. When connected to your systems, an assistant can verify IDs, pre-fill forms, submit loan applications, schedule advisor calls, update records, and even trigger downstream workflows—turning “How do I do this?” into “It’s done.”
Most clients automate 60–80 percent of routine inquiries within the first three months. The remaining complex or high-touch issues route to agents with full context attached, so live teams resolve them faster.
Every response is anchored to approved content and live data sources. Continuous checks validate accuracy, flag outdated information, and enable human override. If doubt arises, the assistant directs the user to an expert.
All interactions are encrypted in transit and at rest. Role-based access controls and audit logs track every query and action. You retain full ownership of customer data, hosted on-premise or in your private cloud.
Typical results include a 20 percent drop in live-chat or call-centre volume, a 30–50 percent faster completion of onboarding or claims processes, and a 10–20 percent lift in digital activation or cross-sell conversion—visible on your executive dashboard.

Let’s get in touch

We’re excited to hear from you and to start something special together.

  • Money-back guarantee if you don’t receive what we promise.
  • Full financial and technical analysis of your current situation.
  • Full support from the moment of our first contact.

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